Support & Knowledge Base
Help & Customer Support
Find answers to common questions about key redemption, email verification, and workspace invitations.
1. Key Format
Keys use Crockford Base32 (no confusing letters like I, L, O). Hyphens are automatically formatted.
2. Check Spam
Automated invitation emails occasionally land in spam or promotions folders. Search for "workspace invitation".
3. Single-Use
Once redeemed to an email, a key is permanently bound to that recipient and cannot be claimed by another address.
Frequently Asked Questions
Your Activation Key is provided immediately upon completing your purchase via our Telegram bot or order checkout. It begins with "SCDK-" followed by grouped alphanumeric characters (e.g., SCDK-7A8K-9W4R...). You can also look up your purchase using your Order Number on our homepage.
Contact Escalation Support
Have an issue with your activation key or need manual review? Send us a ticket and our support team will respond within 4 hours.